Core Features

Reimagined Funeral & Medical Assistance

Funeral & Medical Assistance offers essential support, helping families with funeral arrangements and providing medical guidance during critical situations.

Funeral Assist

Funeral Assist operates a 24/7 helpline, providing expert support to ease the challenges of coping with loss. It was born from a genuine concern for those in need of compassionate funeral support. Our trained case managers oversee all aspects, from bereavement counseling to funeral arrangements, ensuring thoughtful care throughout the process.

Repatriation of Mortal Remains

This service serves as a lifeline for grieving families and next-of-kin, facilitating the transportation of the deceased’s remains to a nearby funeral home via road or air. It ensures that their final resting place can be in their hometown or near their usual residence, providing solace during this challenging period.

Telephonic Trauma Counselling

Trauma Assist maintains a 24-hour crisis hotline linked to RoadOne Assistance’s emergency control center. Our dedicated case managers oversee and coordinate assistance for clients facing crises, encompassing attacks, housebreakings, medical emergencies, and trauma counseling, ensuring professional and specialized care in each scenario.

Emergency Medical Services

This service grants access to an independent network of approximately 5,000 emergency medical personnel, prepared to address a wide range of medical emergencies across South Africa. Our 24/7/365, staffed by medical experts locally, dispatches trained paramedics to evaluate and arrange the most suitable medical transportation, whether by air or road.

Personal Health Advisor

Personal Health Advisor, a 24/7 healthcare service, offers members unrestricted access to experienced nurses who provide professional telephonic guidance and support in their preferred language. Services encompass emergency medical advice, trauma counseling, general assessments, referrals, and home care advice, resulting in cost reductions by reducing unnecessary doctor and emergency room visits

Support for Trauma, Assault, and HIV

The Trauma, Assault, and HIV support service operates round-the-clock as a facilitation/call center addressing emotional distress stemming from assault or suspected HIV exposure. Our certified nurses provide immediate care and can guide individuals to suitable service providers, including psychological counseling, hospital care, treatment, and diagnostics when necessary.

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